Responsible Gambling Policy

At Coinfalls we take responsible gambling seriously. We want play to stay fun and under control, so our approach focuses on clear safeguards, simple account tools and access to support when it is needed. This page explains the principles we follow and the practical options available to help you manage your play.

Player protection principles

We promote responsible play by prioritising player safety, clear information and easy-to-use controls. Our aim is to help customers make informed choices, recognise signs of harm early and take prompt action to limit risk. We encourage steady, controlled play and provide straightforward options to pause or restrict activity.

Activity-control tools

We offer a range of controls so you can manage how you play. These include deposit limits, loss limits, session time limits and reality checks. Tools can usually be set and adjusted in your account settings. If you need assistance, our support team can explain how each control works and help you set sensible limits.

Deposit and loss limits

You can set daily, weekly or monthly deposit limits to control how much you put into your account. Loss limits let you cap overall losses over a chosen period. Limits are designed to be easy to change but may include a cooling-off delay before increases take effect, to protect against impulse changes.

Time limits and account breaks

Session time limits and automatic reality checks help remind you to take breaks. We also provide short account breaks for a set period if you want to step away temporarily. If you prefer a longer pause, you can request a longer break or consider self-exclusion.

Self-exclusion

If you need to stop playing for a longer period you can choose to self-exclude. Self-exclusion blocks access to your account for the selected timeframe and can be arranged through your account settings or by contacting support. UK customers may also register with national schemes such as GAMSTOP to restrict access across multiple operators.

Signs of problematic behaviour

Watch for changes such as chasing losses, borrowing to gamble, hiding play from family, spending more time than intended, or difficulty stopping. These signs can indicate that gambling is becoming harmful and that steps should be taken to reduce or pause activity.

Tips for maintaining control

Set realistic deposit and time limits, stick to a budget, use session reminders, avoid gambling when upset or under the influence and review your account activity regularly. Sharing concerns with a friend or taking a short account break are practical first steps to regain control.

Professional help and support organisations

If you need specialist help, seek professional advice. In the UK organisations such as GambleAware, GamCare and the National Gambling Helpline offer confidential support, advice and treatment options. If you require assistance to implement account controls here at Coin Falls, contact our support team and we will help you take the next step.