Player Privacy Policy

At Coinfalls we take your privacy seriously. This page explains how we collect, use and protect personal information when you create an account, play games or use our site. We aim to be clear about what data we hold, why we hold it and the choices you have about your information.

Types of data we collect

Personal data

When you register an account we may collect personal data such as your name, date of birth, email address, phone number and proof of identity where required. We also hold account credentials and any correspondence you send to our support team.

Technical data

We collect technical information to operate the service, including IP address, device type, browser details, operating system, and geolocation where necessary for compliance and fraud prevention.

Transactional data

We record your transactions and activity on the site, including deposits, withdrawals, wagers, wins and losses, game history and any payment or banking details needed to process transactions. Where applicable we retain records needed for checks and dispute resolution.

Use of information

We use your data to provide and improve our service, manage your account, process payments, prevent fraud and comply with legal obligations. We may also use information to respond to enquiries, handle disputes and provide basic customer support. We do not use personal data for marketing unless you have consented to receive promotional messages.

Data protection practices

We protect information using standard technical and organisational measures appropriate to the nature of the data, including encryption in transit and access controls. Access to your personal data is limited to authorised staff and third-party providers who need the information to perform services on our behalf. We review our security practices regularly to keep your data safe.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, to remember preferences and to measure site usage. Some cookies are essential for account functionality while others are used for analytics and performance. You can manage cookie preferences in your browser, but restricting cookies may affect how the site operates.

User rights

You have rights to access the personal information we hold about you and to request correction or deletion where applicable. You may also request restrictions on processing, object to certain uses and, where relevant, request a copy of your data in a portable format. We will consider and respond to requests in line with applicable law.

Access, correction and deletion of data

To request access, correction or deletion, contact our support team. We will verify your identity before processing requests and will keep information for as long as necessary to meet legal, regulatory and operational needs. For account closure we may retain minimal records to prevent fraud and to meet record-keeping requirements.

Information sharing and third parties

We may share data with payment processors, identity verification and fraud-prevention providers, analytics and hosting services, and other service providers who act on our behalf. We may also disclose information in response to lawful requests from public authorities or to protect our rights. We do not sell personal data to third parties.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will post a notice on the site and update the effective date. If you have questions about this policy or wish to make a request contact [email protected].

For clarity, the Coin Falls brand operates the service described above and this policy applies to the site and services under that name where we collect personal information.