Get in Touch With Our Team
Coinfalls support is available to help with account-related queries, verification and withdrawal questions, technical concerns and general feedback. Our team can assist with password recovery, deposit or payout enquiries, game access and responsible-gambling requests. Contact us by email, phone or live chat for a prompt reply. If you need commercial or partnership help, Coin Falls provides dedicated channels so your enquiry reaches the correct team quickly and efficiently. We can also advise on account limits and self-exclusion.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email; typical reply 24-48 hours) |
| General enquiries | [email protected] (email) |
| Affiliate enquiries | [email protected] (email; partner team) |
| Payments | [email protected] (email; billing & withdrawals) |
| Privacy & security | [email protected] (data and security) |
| Phone | +44 20 7946 0283 (live support Mon-Fri 09:00-18:00; voicemail outside hours) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID where applicable. Providing precise information helps us respond faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond promptly to all enquiries. Most messages are answered within one business day, though response times can vary. Simple account or payment questions are usually resolved quickly; complex cases such as security checks or payment investigations may take longer depending on their nature. If you need faster help, please include clear account details and a summary of the issue.
Feedback
We're keen to hear your feedback, suggestions or ideas to improve the website. Please tell us what works well and what could be better. Every message is read by our team and reviewed carefully. We use your input to refine features, fix issues and enhance the overall user experience, so your suggestions help shape future updates.